Civil Engineering Firm Transformation

Challenge

A leading infrastructure consulting firm managing more than 150 projects annually across the telecommunications and government sectors faced critical operational bottlenecks.

The growing project volume placed increasing pressure on internal processes, creating inefficiencies that limited visibility, slowed collaboration, and made it difficult to scale effectively.

Pain Points

The firm was losing nearly 30% of its billable time to administrative tasks, while employees spent 4–6 hours each day searching for documents spread across five different systems.

Project documentation suffered a 25% error rate, leading to costly rework and delays. With limited capacity, the company had to turn down 20% of incoming projects, and client satisfaction declined from 92% to 78%, highlighting the urgent need for operational improvements.

Our Solution

45 custom automations connecting all platforms

Implementation Process

Implementation Timeline

Success Metrics & Client Impact

Long-term Benefits

• Scaled from 150 to 300+ active projects

• 60% reduction in overtime hours

• New employee training: 3 months -> 3 weeks

• Foundation for ISO 9001 certification

• Prepared for continued growth without additional systems

Operational Excellence Achieved

• Document search: 45 minutes -> 5 minutes

• Project delivery: 82% -> 99.2% on-time

• Client satisfaction: 78% -> 94%

• Zero data loss during 2.5 TB migration

• 95% user adoption in the first week

Measurable Impact

3x faster

65% reduction

$450,000

Project
documentation

In administrative overhead

Additional revenue from increased capacity

237 projects

Managed
(58% increased)

$200,000

Saved in administrative cost

ROI achieved in 7 months